AEA Refund / Cancellation Policies
Examination & Workshop Cancellation / Transfer Policy
All cancellations or transfers must be submitted in writing and received 14 days prior to the scheduled examination.
The examination cancellation fee is $50.00. The Examination transfer fee is $25.00. NOTE: Only one (1) transfer is permitted within 18 months of original examination date.
The workshop cancellation fee is $25.00 per workshop. The transfer fee is $25.00. NOTE: Only one (1) transfer is permitted within 18 months of original examination date.
Should it be necessary for AEA to cancel an examination or workshop, all candidates will be notified by email or phone. Candidates will be given the opportunity to transfer to another location at no additional cost or issued a full refund for examination registrations fees paid.
Candidates who “no show” to take the examination or workshops at their confirmed date and location and have not cancelled in writing as required, will forfeit their registration fee.
For material delivered online, you must request a refund within 5 days after purchase. No refunds are made for online education programs if the CEC quiz has been accessed.
Membership & Certification Renewal Dues
Due to the nature of Memberships and Certification Renewals, these items are non-refundable as they are elected affiliations and participations of the aquatic fitness professional.
If your purchase is defective, you may return it in its original condition within 30 days of receipt. We will exchange the item at our discretion (less shipping and handling). To return or exchange an item, the product must be in its original packaging and have all of the contents that were shipped from our office. Please allow 7-14 business days to process your exchange. If an exchange is needed sooner, please contact us for other options.
For additional assistance please email firstname.lastname@example.org or call AEA at (912) 289-3559.